Telemarketer

Telemarketer – Inbound / Outbound Call Center Solutions

Our Client is an offshore Business Process Outsourcing (BPO) company based in Colombo to provide total IT enabled solutions services under one roof. With the latest technology to deliver excellent quality with turnaround time.

Applicants Should Have

• Proficient in Hindi, Tamil, Kannada, Malayalam.

• Proven experience as telemarketer or similar sales/customer service role.

Proven track record of successfully meeting sales quotas preferably over the phone.

• Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems.

• Excellent communication and presentation skills.

• Skilled in negotiation and dealing with complaints.

• Persistent and results-oriented.

• Patient and able to handle customer rejection.

Responsibilities

• Cold call people using a given phone directory to sell products.

• Answer incoming calls from prospective customers.

• Use scripts to provide information about product’s features, prices etc. and present their benefits.

• Ask pertinent questions to understand the customer’s requirements.

• Persuade the customer to buy by demonstrating how merchandise or services meet their needs.

• Record the customer’s personal information accurately in a computer system.

• Deal with complaints or doubts to safeguard the company’s reputation.

• Go the “extra mile” to meet sales quota and facilitate future sales.

• Keep records of calls and sales and record useful information.